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Terms & Conditions

General Basis of Sale

When you click on "Confirm Your Order" at the checkout, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.

If your order is accepted, you will be notified of this soon after you submit your order by clicking "Purchase". As the confirmation is sent to you automatically, an error may have been made of which we are not aware despite our best efforts. Because of this, we retain the right to cancel the order. No goods shall be sent to the customer until payment has been received in full.

Delivery Of Order

Please allow 3-5 working days for standard order deliveries.

Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date.

Descriptions

Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct. Measurements given are approximate. While every effort is made to ensure the accuracy of colour reproduction, colour may vary in accordance the settings of your monitor, software, or printer.

Guarantee

We hope you will enjoy your purchase, but if you find it unsuitable or are not entirely satisfied, provided you return it to us within 14 days of receipt of yourself unused and in its original packaging and in perfect condition, you will be entitled to a full refund or replacement. Please read our Returns Policy as the goods are at your risk until they are returned to us. This does not affect your statutory rights. If possible please email returns@sports-outlet.co.uk so we know to expect your item.

Price match guarantee - If the same product, inclusive of colour and size, is found at a cheaper price online within 7 days of purchase, we will refund the difference in price. We also commit to offering a discount on future purchases.

Errors

In the event a Sports-Outlet product is listed at an incorrect price due to technical error or error in pricing information, Sports Outlet shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Sports Outlet shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sports Outlet shall issue a credit to your credit/debit card or Paypal account in the amount of the full incorrect price paid.

Credit Card Security

Sports-Outlet does not have access to any customer credit or debit card information. All payments are handled externally through Paypal or RBS Worldpay, ensuring maximum protection for our customers. To process a refund Sports-Outlet simply requests PayPal or RBS Worldpay to reverse the original transaction.

Privacy Policy

Sports-Outlet is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will not pass on your details to any third parties, with the exception of postal services for delivery purposes. Customer data collected is used to only to process customer orders and send periodic e-mails to you with Sports-Outlet news and offers. You may request at any time to be removed from our mailing list. Please see our Privacy Policy for further details.

General

Sales on this website are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.